Delivery and Shipping
How much does shipping cost?
Delivery costs for all orders start from $7.50 per order into Metro areas and from $15.00 into Regional areas. Delivery charges vary depending on the size and weight of your order and your chosen delivery address. For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page then enter your delivery location.
Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be.
All prices are in Australian Dollars and freight costs are payable in addition to the product price.
Some items are not available for shipping and can only be collected.
Please note that we are unable to deliver to PO boxes or Parcel Lockers.
How will my order be shipped?
We use Australia Post and Fastway courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 9am-5pm.
Note at this time we do not ship parcels internationally, all orders are accepted for delivery within Australia.
How long will it take for my order to arrive?
Online orders will take from 3 - 12 business days to arrive, depending on destination and shipping method. Metro orders are usually received within 3-5 working days and up 12 ten days for regional and rural areas.
Delivery times or unexpected delays may be subject to stock availability and Public Holidays. Should any unexpected delays occur a customer service consultant will contact you to advise the situation.
A customer service consultant will notify you when your order has been dispatched.
Do I need to be home to receive my delivery?
Yes. As we use couriers to deliver a signature is required on delivery acceptance therefore parcels cannot be left at an unattended address. If no-one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest depot. It will then be the responsibility of the receiver to collect the parcel or pay any additional re-delivery fee. We recommend all deliveries are shipped to a location that is attended during business hours.
What happens if my order does not arrive in the estimated time frame?
Please contact firstname.lastname@example.org